SHIPPING POLICY

Dispatch and shipping times

We only make small, fresh batches of cheezeOrders placed by Thursday 12 noon will be sent on Monday/Tuesday, with a next day delivery. Orders placed later than that, will be shipped the week afterwards.

This means that an order placed for example on a Sunday will only be dispatched 9 days later. This isn's a permanent situation, but the only way to get through these extraordinary conditions we all deal with. 

If you have an urgent delivery requirement please contact us, so we can see if we are able to accommodate you. 

UPS might send an email at the moment a shipping label is created. This is not the moment your cheezes are dispatched. The Soul Cheeze dispatch email, with tracking number, arrives once the cheezes are dropped off.

 

Collection

We are based in Cheshire, close to Nantwich. If you are local, you can collect your cheezes - on appointment - to save on shipping costs and packing materials.

Currently we offer free delivery in the Nantwich/Crewe area for orders of £15 or more.

Important

Please make sure you are going to be in for the delivery, have it delivered to a business address or indicate a neighbour's home. Once the cheezes are dispatched, you will receive your tracking number. Please track the package yourself and try to contact the courier directly, in case of problems. 

We are currently in an extraordinary period, so please understand that couriers do all they can to deliver on time, but delays might happen. Once the parcels are shipped, the situation is out of our control, but we will do all we can to make sure you receive a a satisfying product. 

Returns

All food sales are final. If the goods are delivered damaged, or have anything wrong with them, please let us know as we want you be happy with your purchase. 

Soul Cheeze is not responsible for damage or loss as a result of packages being undeliverable. Please provide the correct shipping address, phone number and email address.

Shipping costs
Currently we only ship to the UK with UPS Standard Delivery. They aim to deliver the next working day before 9pm.

Shipping cost is £5.75. Free shipping over £45.

©2019  by Soul Cheeze

Soul Cheeze is an accredited member of the Vegan Traders Union

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